Consumer Care Advisor
Ref: | | Customer Services, Hospitality |
| Listed by Allied Bakeries | |
|---|---|
 | This top UK bakery business baking some of Britains famous brands namely: Kingsmill Allinson Burgen and Sunblest and crumpets hot cross buns muffins pancakes rolls wraps plus other mouthwatering bakery products is one of three divisions of Allied Milling and Baking. Allied Milling and Baking is part of Associated British Foods ABF plc a large international business boasting of a turnover to the tune of 12.3bn with nearly 106000 employees operating in 47 countries. |
Job Specification
| Job Title: | Consumer Care Advisor |
|---|---|
| Job Reference: | |
| Salary Guide: | Salary between £0.00 and £0.00 depending on candidate experience and skillset |
| Listing Category: | Customer Services, Hospitality |
| ⚡ Quick Apply 💾 Save Job | |
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Job Description
Key Accountabilities
Consumer Contact
•Provide Consumer Service of the highest quality, via telephone, email, letter and a variety of social media platforms, protecting our brands at all times
•Respond to a variety of customer/consumer queries and complaints and respond professionally and efficiently, providing a positive customer experience throughout
•Act as the voice of our brands to the consumer and customer, ensuring all messages delivered are consistent
Social Media
•Pro-actively monitor Allied Bakeries social media pages and identify any posts requiring engagement/response/no response
•Craft on-brand, timely, appropriate social replies to dialogue with customers
Building Relationships
•Develop and maintain relationships with other functions across the business
•Ensure regular and appropriate communication at all levels within the business
Key Skills
We would be looking for you to have a great level of education with previous experience of working in a Consumer Service environment. Moreover, excellent communication skills, both orally and written, with the ability to build relationships and manage expectations of stakeholders internally and externally is a must as well as the ability to work on own initiative.
With a keen friendly, approachable and confident manner you will naturally be able to empathise with consumers whilst providing a great brand experience.
An interest in keeping up to date with the latest social media developments/trends would be desirable
These roles whilst initially Monday to Friday may evolve to include weekend working with jobholders working 5 out of 7 days.